Whiskey’s Wish Inc (THE ORGANISATION) aims to provide high quality services which meet recipients needs and those of the public. We believe we achieve this most of the time: if we are not getting it right please let us know.
We simply could not achieve our purpose without the commitment and generosity of our fundraisers, volunteers, supporters and service users. We strive to deliver the highest standard of service to all those who engage with us and to ensure that all our service users as well as our supporters have a positive experience of Service Dogs.
In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason your are not satisfied with your dealings with the organisation.
If you are not happy with THE ORGANISATION please tell us!
We value your comments, and we learn important lessons from the feedback we receive that helps us improve our services.
We promise to respond to all complaints in a professional, consistent and transparent manner, and aim to resolve them as swiftly as possible.
You have a right to expect the very highest standards from us. If we don’t meet those standards, and you are not satisfied with any part of our services, policies or conduct, you should tell us.
If you are unhappy about any of THE ORGANISATION’s service, please speak to the Executive Committee directly by phone (contact numbers listed below) or by email to firstname.lastname@example.org
Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within 7 days.
Making a written complaint
If you are not satisfied with our response or wish to raise the matter more formally, please write to the President. (If your complaint is about the President, please write to the Executive Committee).
All written complaints will be logged. You will receive a written acknowledgement within 7 days.
The aim is to investigate your complaint properly and give you a reply within 14 days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
If after we have responded you are not satisfied, please write to the President who will report the matter to the next meeting of the Executive and Management Committee, which will decide on any further steps to resolve the situation.
Finally, please also let us know if you are happy with our services!
Executive Committee Contact Details:
President: Scott Jackman 0428 368390
Vice President: Matthew Good 0422 271373
Secretary: Simone Fleming 0458 663835
Treasurer: Liz Jackman 0429 800868